Returns & Exchanges
At Flo & Frankie, we want you to love your purchase, which is why we offer a flexible 14-day return period for all full-priced items. Whether you need a different size or a different style, our team is here to ensure your shopping experience is seamless and satisfying.
Check Eligibility
Ensure your items are in their original condition, unworn, unwashed, and with all boutique tags still attached to qualify for a return.
Complete the Form
Fill out the returns form included in your original parcel, indicating whether you would prefer a store credit, an exchange, or a refund.
Pack and Post
Securely package your items and send them back to our central warehouse using a tracked courier service to ensure safe delivery.
Processing
Once received, our team will inspect your return and process your request within 3-5 business days, notifying you via email once complete.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing